Articles

One problem at a time.

Each one starts with a problem you know by heart and ends with what to do about it this week. Written by Jeremey Johnson for the people who run small businesses and organizations (shops, clinics, studios, practices, non-profits, and the like).

  1. Cut Operational CostsSeptember 2026

    The Same Twenty Questions

    Your phone buzzes at 9 PM with a question you’ve answered before. The fix is one shared note, and it takes under an hour with the tools you already have.

  2. Get More CustomersSeptember 2026

    Five Hundred Happy Customers a Week, and Twelve Google Reviews

    The place is busy, and the Google listing shows 12 reviews. Reviews come from being asked at the happy moment, with the link in hand. It takes under an hour to set up.